Captured intake file
Demographics captured
DOB captured
Address captured
Initial complaint captured
Raw complaint Not retained
Ambient triage
AI-assisted operator guidance, governed by clinical safety.
Ambient triage listens for clinically relevant cues while the conversation happens, keeps only reviewed structured signals, and surfaces the next safe question or action for an operator. It is decision support, not diagnosis.
Safety first
Deterministic red-flag rules run before AI output and cannot be downgraded by the model.
Governed and auditable
Every turn, tool call, nudge, and disposition state is designed to be logged for review.
Private by design
The integration summary is PHI-minimised and exposes structured cues, not raw conversation text.
Demo video
Simulated operator console and MCP activity
Captioned product walkthroughSynthetic 000-style call audioSession active00:27 elapsed03:12
Pretend host environment
CRM/EHR host surfaceSynthetic partner workspace showing how the assistant can sit over contact-centre and EHR surfaces.
Pretend CRM/EHR host environment
Composite CRM/EHR host surface with an overlay widget.
CRM: Genesys CRM shellEHR: Epic triage board context
Genesys-style call workspace
Genesys CRM shell
Queue
Ambulance intake
Call status
Synthetic 000 call connected
Redacted demographics
Captured
Initial complaint summary
Chest pain and shortness of breath
Rendered host fields
QueueCall statusRedacted demographicsInitial complaint summary
Epic-style ED track board
Epic triage board context
Patient file
demo-file-001
Priority
P1 review
Clinician pickup state
Structured assessments queued
Assessment queue
ABCDE safety screen
Openhigh-risk chest pain intake
Respiratory effort screen
Ask nowshortness of breath concern term
Chest pain structured assessment
Prioritisedcentral chest pain complaint summary
Assistant behaviours in the host surface
Prompting
Active operator question
Suggesting
Next safe action
Assisting
Clinician pickup context
Synthetic 000-style call
Browser speech synthesis. No real patient audio.
Triple Zero
Triple Zero, ambulance. Tell me exactly what has happened.
Synthetic caller
It's my dad. He's fifty-eight. His chest feels tight in the middle and he's getting short of breath.
Ambient cue stream
Live clinical cues, simulated
00:07
Live conversation context
00:13
No patient identifier shown
00:19
Reviewed cue stream opened
Next best question
Operator-facing, not patient-released
Start with immediate risk and breathing questions.
Ambient triage listens for clinically relevant cues and turns them into reviewed, structured signals for the operator.
Deterministic safety floor
Safety floor active
Red-flag checks, escalation policy, and disposition floor remain active.
Red flag rulesChecked
Emergency keywordsChecked
High-risk conditionsChecked
Disposition floorChecked
Integration activity
Nudge surfaced
Completed
ambient-copilot-turn ready
Terminology checked
Completed
SNOMED CT-AU mapping checked
Evidence checkpoint ready
Completed
Review-safe event prepared
Demo reel cue sheet
Recording-safe chapter data for partners who need to embed or recreate the walkthrough.
Schema ambient-demo-reel-v1
Media captioned_product_walkthrough
Captions /ambient-triage/demo-reel/captions.vtt
Integration reference ambient-operator-nudge-v1
Integration chapter MCP handoff
Audio Synthetic 000-style call
No real patient audio Yes
Patient text Not retained
Comms intake agent
Initial interaction agent for demographics, DOB, address, contact details, and the first complaint. It creates a clinician pickup file and applies deterministic concern-word routing before triage continues.
Initial interaction agentClinician pickup file000 escalation
Safety routing
Concern terms prioritise the queue before clinician handoff.
Matched issue
chest pain
Next tool
ambient-copilot-turn
Priority clinician pickup: high-risk concern terms detected during intake.
Next operator actions
- Keep the caller connected while triage continues.
- Surface the chest pain structured assessment for the receiving clinician.
- Send the PHI-minimised patient file to the operator console.
Recommended structured assessments
ABCDE safety screenChest pain screenATS projection
If emergency terms such as not breathing or unconscious are detected, the route changes to 000 escalation. This does not release patient advice or replace clinician triage.
Community triage service profiles
The same governed signal can be rendered into community telephone triage workflows as structured decision support, with local clinical rules and patient advice release kept outside the ambient listening layer.
Healthdirect Australia
National nurse-led telephone triage queue with escalation back to 000 when emergency concern terms are detected.
Rendered considerations
- Community disposition projection
- Missing red-flag fields
- Clinician pickup handoff
Handoff constraints
Decision support onlyNo patient text retainedNo patient advice released from ambient listeningGoverned triage must continue
NHS 111-style service
Non-emergency telephone triage workflow analogue for queue routing, structured assessment prompts, and clinician review.
Rendered considerations
- Directory-of-services handoff readiness
- Structured question set alignment
- Safety-net review gate
Handoff constraints
Workflow analogue onlyLocal clinical rules not impliedNo patient text retainedGoverned triage must continue
Canada 811-style service
Provincial health advice line workflow analogue for nurse callback queues and urgent-care routing.
Rendered considerations
- Nurse callback priority
- Urgent-care routing candidate
- Emergency escalation guard
Handoff constraints
Workflow analogue onlyProvincial clinical rules not impliedNo patient text retainedNo patient advice released from ambient listening
Governed evolution loop
Operator feedback and workflow gaps become a clinical governance queue. They do not change triage rules, dispositions, or patient-facing advice until the evidence pack, safety sign-off, and vignette coverage are complete.
1Operator feedback
2Governance queue
3Validated release
No automatic rule changesDeterministic safety floor unchangedRequires clinical governance approvalRequires vignette coverage
Operator rewording pattern
evo-operator-reworded-breathing-question
Operator reworded a breathing-risk prompt for caller comprehension; only the action category and fact keys are retained.
Review state
queued_for_clinical_governance
Required evidence
clinical_safety_reviewvignette_regression_coverageaudit_event_trace
Community red-flag gap
evo-community-red-flag-gap
Community queue users need the missing red-flag field list to remain visible across nurse callback handoff.
Review state
needs_evidence_pack
Required evidence
workflow_surface_reviewclinical_safety_reviewvignette_regression_coverage
Directory routing signal
evo-service-profile-directory-routing
Service-profile analogue highlights a directory-of-services routing difference for local deployment review.
Review state
queued_for_clinical_governance
Required evidence
local_service_directory_mappingclinical_safety_reviewtenant_configuration_approval
Dummy run integration contract
The same governed turn can be rendered by an authorised external system through REST or MCP.
Call-taker side panelED pre-arrival boardHealthdirect/811 queue
REST endpoint
POST /api/agentic-triage/ambient-sessions/ambient-demo-session-001/governed-turn
MCP integration event
Structured event summary
Tool ambient-copilot-turn
Session ambient-demo-session-001
Disposition mode ats
Jurisdiction AU
Structured events 1
Operator nudge response
Preferred integration summary
Schema ambient-operator-nudge-v1
Jurisdiction AU
Question Ask active breathing red-flag question
Source event consult-segment-004
Patient text Not retained
Decision support only Yes
Workflow surfaces ambulance_call_taker, emergency_department, community_triage
Operator action acknowledgement
Closed-loop action summary
Tool ambient-copilot-turn
Action asked
Recommendation event consult-segment-004
Recommendation provenance ambient-demo-history-taking:breathing-red-flag
Retention Question text not retained
How ambient triage works
01
Listen in the room
Ambient audio or consultation context is reduced to structured clinical cues.
02
Understand context
Relevant symptoms, negatives, uncertainty, and missing critical fields are tracked.
03
Apply safety floor
Australian triage guardrails and red flags constrain every suggested next step.
04
Call MCP
The authorised system calls ambient-copilot-turn for the current tenant-owned session.
05
Nudge operator
A safe, concise next question or action is surfaced for clinical judgement.
Ready to show the implementation surface?
The public walkthrough explains the concept. The dummy run shows how an authorised system can render the same governed operator nudge from the integration contract.