Ambient triage dummy run

A simulated operator run showing where the governed question, rationale, safety floor, and integration summary would appear in an authorised external system.

Call-taker side panel

Ambulance and contact centre operators

ED pre-arrival board

Emergency department receiving team

Healthdirect/811 queue

Community telephone triage services

Mock CRM and EHR workbench

A pretend contact-centre and EHR environment showing how the Digitalis triage assistant sits over an operator workflow while keeping the demo synthetic and redacted.

Synthetic environment

Pretend operator desktop

Genesys-style interaction feed and Epic-style patient storyboard with the Digitalis assistant rendered as a floating overlay widget.

Queue state000 intake active

Widget statePrompting

Privacy guardNo raw transcript retained

Genesys-style interaction feed

Live call

Caller summary

Caller reports chest tightness and shortness of breath

Current callerFocus

000 intake, chest symptoms, address captured

Callback request

Routine clinician pickup pending

ED liaison

Pre-arrival watchlist open

Epic-style patient storyboard

Pre-arrival watchlist opened

Case: ambient-demo-patient-file-001
Priority: p1 high risk clinician review
Status: priority clinician pickup

Structured complaint

Central chest pain reported during intake; able to speak normally.

Dynamic considerations

Chest pain + shortness of breathPriority keyword pair detected from structured complaint summary.
Breathing effort unresolvedWork of breathing, full sentences, colour and sweating still need confirmation.

Structured assessments surfaced

ABCDE safety screenAsk nowAirway, breathing and circulation risk questions remain open.
Chest pain screenPrioritisedOnset, radiation, sweating, syncope and severity should be clarified.

Pretend Genesys-style CRM shellEpic-style triage board context

Genesys CRM shell and Epic triage board context are synthetic host surfaces used to show the overlay behaviour only.

Voice queue4 waiting

Case fileambient-demo-patient-file-001

Assistant modePrompting

Contact-centre CRM

000 intake active

Active call

Caller reports chest tightness and shortness of breath

Voice queue

Current callerLive
000 intake, chest symptoms, address captured
Callback request
Routine clinician pickup pending
ED liaison
Pre-arrival watchlist open

Initial interaction agent

Full name: Captured
DOB: Captured
Contact: Captured
Address: Captured
Initial complaint: Captured

ED pre-arrival board

Pre-arrival watchlist opened

Case: ambient-demo-patient-file-001
Priority: p1 high risk clinician review
Status: priority clinician pickup

Patient file ambient-demo-patient-file-001

Central chest pain reported during intake; able to speak normally.

Raw complaint retained: Not retained. Patient advice released: Not retained.

Host activity

00:15Concern terms detectedChest pain and shortness of breath routed to priority clinician pickup.
00:18Question surfacedBreathing red-flag question appears above CRM intake fields.

Digitalis assistant overlay

High-risk symptoms detected during intake; keep governed triage moving.

Ask now

Promptingactive

Suggestingstandby

Assistingstandby

Prompting now

Are you having trouble breathing right now?

Oxygen saturation and work of breathing are still unresolved.

Suggested action

Keep the caller on the line and ask the breathing red-flag question before disposition.

Assistive context

Overlay anchored to the operator workflow while the clinician pickup file is prepared.

Dynamic considerations

Chest pain + shortness of breath
Priority keyword pair detected from structured complaint summary.
Breathing effort unresolved
Work of breathing, full sentences, colour and sweating still need confirmation.
Demographics captured
Patient file can be handed to the clinician without exposing identifiers in this demo.

Structured assessments

ABCDE safety screen

Ask now

Airway, breathing and circulation risk questions remain open.

Chest pain screen

Prioritised

Onset, radiation, sweating, syncope and severity should be clarified.

ATS projection

Visible

ATS 3 floor shown until deterministic safety checks resolve.

Next question and nudge

operator-facing

Are you having trouble breathing right now?

Oxygen saturation and work of breathing are still unresolved.

Ambient cue

Caller describes shortness of breath during the conversation.

Structured signal

symptoms.shortness_of_breath present; confidence medium

Safety floor

Breathing red flag check prioritised

Integration summary

PHI minimised

ambient-copilot-turn returned operatorNudge.kind ask_next_question

Tool ambient-copilot-turn

Session ambient-demo-session-001

Schema ambient-operator-nudge-v1

Jurisdiction AU

Patient text Not retained

Renderer contracts ambulance_call_taker, emergency_department, community_triage

Active render targets Call-taker side panel, ED pre-arrival board, Healthdirect/811 queue

Structured events 1

Active external handoff

Step-specific launch targets a partner renderer can open for this governed nudge.

3 active surfaces

Call-taker side panel

ambulance_call_taker

Renderer contract 1

Open ambulance console

ED pre-arrival board

emergency_department

Renderer contract 2

Open ED console

Healthdirect/811 queue

community_triage

Renderer contract 3

Open community console

Selected operator surface preview

Inspect how this governed nudge should be rendered inside the target workflow.

Active for current step

Call-taker side panel

Ambulance and contact centre operators

Open ambulance console

Operator prompt

Are you having trouble breathing right now?

Breathing difficulty is present and oxygen saturation plus work of breathing remain unresolved.

Placement: Question card with urgency, rationale, and expected facts
Disposition: ATS_3 - ATS 3 - Urgent / 30 minutes
Action: ask_questiontime_sensitiveInterrupt: yes
Readiness: Ready for partner renderer
Safety: Decision support only; do not release patient advice from this nudge.
Guard: Do not render into launched workflow on mismatch

Operator action acknowledgement

Question acknowledgement

Operator asked the governed question without retaining the question text.

Event kind: operator note
Recommendation event: consult-segment-004
Expected facts: breathing_difficulty, oxygen_saturation, work_of_breathing
Retention gate: Question text not retained

A partner renderer can send this as the next structured event for the same session.

Tool ambient-copilot-turn

Session ambient-demo-session-001

Workflow surface ambulance_call_taker

Disposition mode ats

Event ambient-demo-question-asked

Kind operator note

Action asked

Recommendation event consult-segment-004

Recommendation provenance ambient-demo-history-taking:breathing-red-flag

Expected facts breathing_difficulty, oxygen_saturation, work_of_breathing

Retention Question text not retained

Handoff evidence trail

Evidence checkpoints from ambient cue capture to the next governed turn.

PHI minimised

Cue accepted
Consultation cue
Structured consultation cue accepted for the synthetic ambient session.
Evidence
consult-segment-004
Retention
Patient text not retainedPatient advice remains locked
Nudge generated
Workflow hints prepared
Governed operator nudge and workflow render hints returned for authorised surfaces.
Evidence
ambient-demo-history-taking:breathing-red-flag
Retention
Patient text not retainedPatient advice remains locked
Operator acknowledgement
Question acknowledgement
Operator records asked, skipped, or reworded without retaining the suggested question text.
Evidence
Question acknowledgement
Retention
Patient text not retainedQuestion text not retainedPatient advice remains locked
Next governed turn
Governed tool call
The acknowledgement is submitted as a structured event on the next governed turn.
Evidence
ambient-copilot-turn
Retention
Patient text not retainedPatient advice remains locked

External system previews

Driven by selected renderer handoff contracts

Call-taker side panel

Ambulance and contact centre operators

Ready for partner rendereractiveOpen ambulance console

Are you having trouble breathing right now?

Breathing difficulty is present and oxygen saturation plus work of breathing remain unresolved.

Placement: Question card with urgency, rationale, and expected facts
Action: ask_questiontime_sensitiveInterrupt: yes
Disposition: ATS_3 - ATS 3 - Urgent / 30 minutes
Safety: Decision support only; do not release patient advice from this nudge.
Guard: Do not render into launched workflow on mismatch
Privacy gates: Patient text not retainedPatient advice must stay locked

ED pre-arrival board

Emergency department receiving team

Ready for partner rendereractiveOpen ED console

Are you having trouble breathing right now?

Breathing difficulty is present and oxygen saturation plus work of breathing remain unresolved.

Placement: ATS projection and missing critical fields
Action: ask_questiontime_sensitiveInterrupt: yes
Disposition: ATS_3 - ATS 3 - Urgent / 30 minutes
Safety: Decision support only; do not release patient advice from this nudge.
Guard: Do not render into launched workflow on mismatch
Privacy gates: Patient text not retainedPatient advice must stay locked

Healthdirect/811 queue

Community telephone triage services

Ready for partner rendereractiveOpen community console

Are you having trouble breathing right now?

Breathing difficulty is present and oxygen saturation plus work of breathing remain unresolved.

Placement: Community disposition projection with next safe question
Action: ask_questiontime_sensitiveInterrupt: yes
Disposition: URGENT_CARE - Urgent clinical assessment / Same day
Safety: Decision support only; do not release patient advice from this nudge.
Guard: Do not render into launched workflow on mismatch
Privacy gates: Patient text not retainedPatient advice must stay locked

Call-taker side panel

Inline question prompt beside the active call

Nudge placement: Question card with urgency, rationale, and expected facts
Safety placement: Emergency floor and escalation state pinned above the prompt

ED pre-arrival board

Pre-arrival queue row for the current inbound case

Nudge placement: ATS projection and missing critical fields
Safety placement: Disposition floor and red-flag status visible before handover

Healthdirect/811 queue

Queue work item or agent assist panel

Nudge placement: Community disposition projection with next safe question
Safety placement: Decision-support-only and patient-advice release gate

Ambient triage dummy run

Call-taker side panel

ED pre-arrival board

Healthdirect/811 queue

Mock CRM and EHR workbench

Pretend operator desktop

Genesys-style interaction feed

Epic-style patient storyboard

Contact-centre CRM

ED pre-arrival board

Next question and nudge

Integration summary

Active external handoff

Call-taker side panel

ED pre-arrival board

Healthdirect/811 queue

Selected operator surface preview

Call-taker side panel

Operator action acknowledgement

Handoff evidence trail

Cue accepted

Nudge generated

Operator acknowledgement

Next governed turn

External system previews

Call-taker side panel

ED pre-arrival board

Healthdirect/811 queue

Call-taker side panel

ED pre-arrival board

Healthdirect/811 queue